Payment terms and conditions

1. PURCHASING / PURCHASE POLICY

The activities are securely purchased from our web store store.sanoste.com. Registration is needed before the purchase of an activity. Available payment methods include online banks as well as Visa and Mastercard. A card authorization is made upon purchase.

You can safely purchase from us. We never save or store the debit- and credit card numbers of our customers.

2. CANCELLING AN ORDER / CANCELLATION POLICY

If a Customer wants to cancel an order, a written request should be sent within 14 days after purchase. The request can be sent to customerservice@sanoste.com and needs to contain the following information: name and address as well as order- and customer-number. The cancellation comes into effect 14 days after Sanoste has received the written cancellation request.

If an order is made within 14 days of the start of an activity, the customer loses the right to cancel that specific order.

3. PRICE CHANGES

The effective prices are always visible in the web store. Sanoste retains the right to alter pricings at any given time.